Cleaning FAQ

Need answers to your questions?

Domestic Cleaning

Includes dusting, vacuuming, sweeping and mopping the floors in all rooms. Cleaning the bathrooms, including mirrors, toilets, showers and baths. Cleaning the kitchen, including wiping down appliances, counters, sinks and cabinet doors.

Every deep clean includes the basic regular clean with detail emphasis and focus on build up, plus the following: Ceiling fan blades (washed) Light fixtures (hand washed) Blinds and shutters (vacuumed or washed), inside cupboards, kicthen appliances.

Rest Ashore Cleaning charges from £14 per house for regular house cleaning services. Refer someone and get discount on your next cleaning service.

It’s a cleaning service that can be conducted with your furniture in place. It’s usually done in April or any time after winter and it includes things like wall washing, dusting and wiping skirting boards and cleaning light fixtures etc.

Yes, if you are happy with your cleaner, we will try and make sure you get the same cleaner every time though we cannot guarantee this due to holidays, sickness absence, and staff rotation.

We will contact you to arrange temporary cover should your regular cleaner be unable to come to you for any reason.

A regular domestic clean consists of cleaning the areas of the home that you have daily contact with. For example, in the kitchen it’s work surfaces, mopping the floors, emptying bins etc.

Deep cleaning means cleaning all of the corners of the house that you don’t do on a regular bases, which means it takes much longer. For example, in the kitchen it would involve cleaning the oven, inside the fridge, inside all the cupboards, internal windows etc. 

All our domestic cleaning services require a minimum booking of 2 hours, apart from one-off cleaning services such as deep clean and spring clean that can take long to finish.

Rest Ashore Cleaning charges from £18 per hour to deep clean your house from top to bottom. We provide bespoke cleaning because no property is the same. 

Just write as a message using the online contact form or, alternatively give us a call and let us know what extra service do you need.

You can obtain a free quotation through the online form by clicking here on or by calling us on 01736 741529.
If it is regular domestic cleaning that you want then before the first clean we ask you to provide us with a list of cleaning tasks.

Yes. You don’t have to be at home when the cleaner comes to clean it. You can leave a set of keys with the cleaner. Most of our cleaners hold keys for customers’ homes. Our vetting practices means you can feel confident that your keys are held securely and responsibly.

Just lets us know and we will update your contact details. If you move to an area we don’t cover call us and we can arrange something.

Commercial Cleaning

All our commercial cleaning services require a minimum booking of 2 hours. 

Includes dusting, vacuuming, mopping, and sweeping. Desk and IT equipments dusted. Basic toilet and kitchen cleaning included too. 

Includes the basic office cleaning services plus washing down, moving of furniture to clean hard to reach areas. Desk and IT equipments cleaned. Toilet cleaning includes basins, splashbacks and mirrors. Kitchen/dining area includes inside cupboards, appliances, sink. Inside of windows and windowsills, doors and knobs. cleaning of skirt boards.

Rest Ashore Cleaning charges may vary depending on the size of property and to do lists. Office cleaning standard rates starts at £15 per hour.

A commercial cleaning service is more for those things that you will encounter in a business.  A commercial cleaning service cleans things such as offices, buildings, or retail stores. A domestic  cleaning service specialises in things around your home such as cleaning floors, bedrooms and bathrooms. 

You can obtain a quotation through the online form by clicking here on or by calling us on 01736 741529.
If it is regular office cleaning that you want then before the first clean we ask you to provide us with a list of cleaning tasks.

Each quote is tailored to your service needs and how long you need a cleaner for, as well as what type of business it is. Contact us to get your premium cleaning quote.

We clean offices and small to medium-sized businesses such as shops, pubs, restaurants etc.

Yes. We provide our own cleaning products as well as cleaning materials. 

Rest Ashore Cleaning charges from £18 per hour to clean your office from top to bottom. Prices may vary depending on the size of property and jobs to do.


For all our cleaning services we accept cash payment or bank transfer (BACS). The most convenient way is to set up a standing order. Our bank details are available on request. All payments must be made in advance of services commencing.

We cover many towns across South West Cornwall such as St Ives, Penzance, Hayle, Truro and more. For more information on the areas we cover please click here.

Yes, we can provide references from our current customers.

Yes and no. We are in the process of implementing eco-friendly products that are child and pet friendly. 

No. We are back in operation for all of our cleaning services. We clean using full PPE kit, as well as providing hand sanitisers for our clients upon request.

No problem at all. Just tell us at the moment of your booking or when the cleaners come to clean your house/business. 

We don’t guarantee but we can do our best to help at short notice. Please call our office 01736 741529 to discuss your needs.

Very simple, we charge on an hourly basis. Things like property size and job tasks may influence in pricing. Minimum of 2 hours booking per service.

Monday to Friday from 8am to 6pm, Saturday and Sunday 8 am to 1pm. Closed only on bank holidays.

Due to high levels of business we will very rarely come out and visit to offer a quote. If too many cleaning hours are booked and unused these will be refunded after the clean.

We can not guarantee the removal of all marks but will aim to certainly remove or make the appearance look better. When cleaning mould and mildew it can depend if the spores have embedded in to the wall paint, silicon or grouting and this will be dependant on how much can be removed.

We are not 100% sustainable but we are doing all we can.  Our sustainable measures include the use of bamboo and recycled plastic for our cleaning materials. We are starting to implement eco-friendly cleaning products. Reducing our company’s and client’s waste.

No. Our quotes are already based using our own cleaning products and our materials. 

Only if you wish to have your house cleaned with your own products and materials. 

Are you still looking for answers? Reach out to us using the options below.

Our cleaning services