Privacy Policy

When you use our services, you’re trusting us with your information. We understand that this is a big responsibility and we work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it and how you can update, manage, export and delete your information.

Effective 10 April 2020.

Contents

*Who we are

Our company name: Rest Ashore Cleaning
Our website address is: http://restashorecleaning.co.uk

The amount of information you may be required to show will vary depending on your local or national business regulations. You may, for example, be required to display a physical address, a registered address, or your company registration number.

Rest Ashore Cleaning uses and protects any information that you give Rest Ashore Cleaning when you use our website https://restashorecleaning.co.uk. It also outlines how we comply with the General Data Protection Regulation laws which say that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

Rest Ashore Cleaning is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with its intended purpose as stated when requesting the information.

Rest Ashore Cleaning may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 April 2020.

*What Information We Collect

We collect information about you when you request a quote or register to our newsletter. We also collect information when you voluntarily complete customer surveys, provide feedback and/or participate in competitions. Website usage is collected using cookies. The personal information we collect usually includes:
Name
Job Title (for commercial quotations)
Email address
Telephone number
Demographic Information such as address & postcode:
Company Address (for business clients)
Personal Address (for private clients)

Additional information collected would include details of the service you are requesting and your preferred day/time.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

*What we do with Your Information

We require this information to understand your needs, respond to your enquiries and provide you with the right service. We also use information gathered from surveys to improve service delivery and customer experience. We also send out service updates and cleaning tips via our periodical newsletter to customers who have opted in for our newsletter. If you have opted in to receive marketing emails, you would also receive promotional and advertising emails as well.
You can always unsubscribe or opt-out of additional content at any time.

*Access to your Information and Correction

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing at the bottom of our emails to you.
You also have a right to be forgotten if you do not proceed with our services. You can permanently delete your records by sending an email to [email protected] with the subject line “DELETE”

If you believe we hold incorrect information about you, please notify us immediately by email or by post.
Email Address: [email protected]
Postal Address: 1 Greenbank, Crowlas, Cornwall, TR20 8DX

Subject Access Requests can be made by also writing to us via email or post. We would notify you immediately of any fees applicable depending on the circumstance. We would also comply with the 30 days period to provide all information requested.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
For any complaints regarding your information and how it is processed, please send an email to [email protected] and raise a complaint. You also have the right to complain to the ICO if you think there is a problem with the way your information has been handled.

*Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Visitor comments may be checked through an automated spam detection service.

*Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

*Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.